Privacy Policy
At Same Day Trade Frames (“we”, “our”, or “us”), accessible via samedaytradeframes.com (the “Website”), we are fully committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or interact with our Website. We prioritize a privacy-first approach and operate in strict compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
We recognize the importance of your personal data and strive to handle all personal information responsibly and transparently. Your trust is important to us, and we employ industry best practices to ensure that the data you share with us is protected, and processed lawfully, fairly, and in a manner that ensures appropriate security and confidentiality.
2. Scope of This Policy and Role as Data Controller
This Privacy Policy applies to all users of samedaytradeframes.com and governs the processing of personal data collected through our Website. For the purposes of the GDPR, we are the data controller of the personal data we collect. This means that we determine the purposes for which, and the manner in which, your personal data is processed.
3. Categories of Data We Process
We collect and process various categories of personal data, either directly from you or automatically as you interact with the Website. These include:
a) Usage Data
Information about how you use our Website, such as your browser type, IP address, device identifiers, session time, pages visited, referral sources, and clickstream data.
b) Account Data
Information you provide when creating an account or placing an order, including your full name, billing and shipping address, email address, and telephone number.
c) Profile Data
Details about your purchases, preferences, feedback, behavior on the Website, and interests as inferred from browsing or transaction history.
d) Communication Data
Records of interactions with our customer service, including support requests, submission forms, live chat transcripts, emails, and other correspondence.
e) Technical Data
Information automatically collected related to the device and technology you use to access our Website, such as device type, operating system, time zone settings, and browser plug-ins.
f) Transaction Data
Information related to the payments you make and receive, including order history, payment methods (masked where applicable), shipping and delivery data.
g) Preference Data
Marketing and communications preferences, consent records related to emails or promotions, and product interests.
4. Legal Bases for Data Processing
We process your personal information only when we have a lawful basis for doing so, which may include:
– Consent: When you explicitly agree to our use of your personal information.
– Performance of a Contract: Where processing is necessary to fulfill a contract with you (e.g., purchase and delivery of products).
– Legal Obligation: When we must comply with legal and regulatory requirements.
– Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights.
5. Your Rights Under GDPR and CCPA
Depending on your location, you have specific legal rights in relation to your personal data:
– Right of Access: Request access to your personal information we hold.
– Right to Rectification: Correct incomplete or inaccurate data about you.
– Right to Erasure: Request deletion of your data under certain conditions.
– Right to Restriction of Processing: Request that we limit how we use your data.
– Right to Data Portability: Obtain and reuse your personal data for your own purposes.
– Right to Object: Object to processing, particularly for direct marketing.
– Right Not to Be Subject to Automated Decision-Making: Not be subject to decisions based solely on automated processing.
To exercise any of these rights, please contact us using the information provided in Section 13.
6. Security Measures
We take the security of your personal data seriously and have implemented robust technical and organizational measures to protect it, including:
– Encryption of data in transit and at rest
– Role-based access controls and secure authentication protocols
– Data backups and continuity solutions
– Regular employee training on data protection
7. International Data Transfers
Where your personal data is transferred to countries outside the European Economic Area (EEA) or other regions with different data protection laws, we ensure that such transfers are made subject to appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, or other legitimate transfer mechanisms under applicable laws.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, tax, accounting, or reporting requirements. Our typical retention periods include:
– Account and Transaction Data: Retained for up to 7 years for legal compliance and audit purposes.
– Marketing Data: Retained for up to 2 years unless consent is withdrawn.
– Communication Records: Typically retained for a maximum of 3 years.
– Technical and Usage Data: Retained for no more than 12 months in aggregated, anonymized formats.
9. Cookie Policy
samedaytradeframes.com uses cookies and similar technologies to enhance your browsing experience. The cookies we use fall into the following categories:
– Essential Cookies: Necessary for core Website functionality, such as login, shopping cart, and order processing.
– Functional Cookies: Remember your preferences and customization choices.
– Analytics Cookies: Help us analyze website usage and improve performance.
– Performance Cookies: Monitor overall website performance and detect technical issues.
10. Cookie Management
You have the right to choose whether or not to accept cookies. Upon first visiting samedaytradeframes.com, you will be presented with the option to set your cookie preferences. You can also manage or withdraw your consent at any time through your browser settings or by using the cookie control panel on the Website.
In accordance with GDPR and CCPA, we respect your right to opt out of non-essential cookies and do not sell personal information as defined under the CCPA.
11. Protection of Children’s Privacy
Our Website is not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If we discover that a child under 13 has provided personal data without verifiable parental consent, we will take steps to delete such information promptly.
12. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements, industry practices, or our business operations. If material changes are made, we will provide clear notice, either on samedaytradeframes.com or through direct communication where appropriate, so you are informed about how your data is being used.
13. Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please do not hesitate to contact us:
Email: [email protected]
We are committed to maintaining the highest standards of data protection and user rights. For any privacy-related inquiries, please reach out to us and we will respond promptly and in accordance with applicable data protection laws.
We remain dedicated to your privacy and committed to ensuring our practices comply fully with GDPR, CCPA, and other relevant data protection regulations.